Welcome to the Good2GoCo FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re preparing for your next outdoor adventure or building your emergency preparedness kit, we’re here to help.

Product Questions

What types of products does Good2GoCo specialize in?
We specialize in high-quality outdoor gear and emergency preparedness equipment. Our product range includes two-way & emergency radios, long-term food storage (like 30 Day Buckets and backpacking meals), air purifiers, water filtration systems, axes and axe accessories, backpacks, bags, and various outdoor tools and accessories from trusted brands like Augason Farms, Alpineaire, Alexapure, and Adler.
Are your products suitable for beginners in outdoor activities?
Absolutely! We cater to all experience levels, from novice campers to seasoned survival experts. Our product descriptions include difficulty levels and recommended uses to help you choose the right gear for your needs and experience level.

Shipping & Delivery

Where does Good2GoCo ship?
We ship worldwide to most regions, excluding Asia and select remote areas due to logistical constraints. Our Sacramento-based warehouse allows us to efficiently serve customers across North America, Europe, Australia, and other regions.
What shipping options are available?
We offer two shipping methods:
– Standard Shipping: $12.95 flat rate via DHL or FedEx, delivered within 10-15 days after dispatch
– Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after dispatch
Please note that order processing typically takes 1-2 business days before shipment.
How long will it take to receive my order?
After processing (1-2 business days), delivery times vary by shipping method:
– Standard Shipping: 10-15 days after dispatch
– Free Shipping: 15-25 days after dispatch
These timeframes are estimates and may vary slightly depending on your location and customs processing.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. If you need to return an item, you have 15 days from the date of receipt to do so. Returns must be in original condition with all packaging and tags. Please contact our customer service team at [email protected] to initiate a return.
Are there any products that cannot be returned?
For health and safety reasons, opened food items and personal care products cannot be returned. All other products in new, unused condition with original packaging can be returned within the 15-day window.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need to create an account to place an order?
While we recommend creating an account to track orders and save your preferences, you can check out as a guest. Account holders receive updates on new products tailored to their interests and early notice of sales.

Product Quality & Reliability

How do I ensure I’m choosing the right equipment for my needs?
Our product descriptions include detailed information about intended use, skill level, and specifications. If you need additional guidance, our customer service team can help you select equipment matched to your specific adventure or preparedness goals.
Are your emergency radios and purification systems tested for reliability?
Yes! We carefully select products from manufacturers known for quality and reliability. Many of our emergency products are tested to meet strict standards for performance in challenging conditions, giving you peace of mind when it matters most.

Still have questions? Contact our customer service team at [email protected], and we’ll be happy to assist you in preparing for your next adventure or emergency situation.